Whether it’s the food we eat, the products we use, or the services we hire, quality is always king. For every company, in every industry, the higher the quality standards, the greater the customer retention. Here’s how and why quality standards affect customer satisfaction.
Quality Standards; a Road to Success
Quality is an exceptionally subjective concept, as what some might appreciate others might expect more from it. This is why setting certain quality standards are important to meet the basics of customers’ expectations. By doing this your products and services will be consistent and repeatable. When a company meets quality standards, you can expect to reap higher profits while significantly reducing losses.
If you exceed the set quality standards, you have a chance to stand out of the crowd, furthering your profit potential and building long-term customer relationships.
Having a clear framework in front will make it easy for the company to reach goals while also improving services and objections for the future. As mentioned before, quality standards work as a framework, the rest of the building, plotting, and planning are supposed to be done by the company itself. Quality management systems help to transform the scope of a company by ensuring compliance and effective strategies.
Quality standards help companies:
- Satisfy customers’ requirements and expectations
- Ensure products and services are safe for customer use
- Comply with all rules and regulations
- Improve risk management
- Improve relationships with stakeholders
- Boost productivity and performance
So, Why Are Standards Important?
Here’s why quality standards are crucial for any business’s success.
Quality Standards for businesses:
Companies need to understand that quality standards are crucial business tools. If you manage them alongside other business factors, this can significantly increase production efficiency and minimize errors and losses.
Quality Standards for the economy:
Businesses that comply with the set quality standards know that the products manufactured in a certain country can be sold in another. Standards and standardization facilitate and simplify the flow of goods and services between markets by ensuring the compatibility of products and facilitating direct comparison of products from different markets.
Quality Standards for consumers:
Quality standards also help consumers, as they know they can rely on a company that adheres to certain national or international standards. Standards protect consumers’ interests through appropriate and consistent quality and safe use of products and services.
If you’re looking to learn more about quality management systems, get in touch with the experts at EQM Consult. We help customers implement, maintain and audit Quality Management Systems. We also offer outsourced suppliers audit and internal audit services reasonable packages. Get in touch with our expert consultants by filling the contact form.
Ph.D. Beata Paliwoda
Founder and Owner of EQM. Environmental and quality consultant and auditor. Professional career built in Quality Assurance departments in various companies from the automotive, aerospace, railway industries, as well as a management systems consultant. Successfully completed many complex projects related to the implementation of management systems, process improvements and business transformation. Auditor of ISO 9001, ISO 14001, AS 9100, project manager of APM, lecturer at the Poznan University of Business and Economics, researcher on the effectiveness of EMS and QMS in organisations.